Within 90 days of each other, two independent startup companies got the big break every entrepreneur dreams of when they were invited to appear on the NBC hit show “Shark Tank”. Both realized they had to quickly expand their fulfillment and customer service capabilities to satisfy the potential demands of a national audience.
Sure enough, after appearing on Shark Tank, each company was swamped with phone calls and faced with thousands of orders to ship. Both companies came to ShipRight for help with little time to plan. Immediate needs included integrating online e-commerce platforms and allocating Call Center staff to be trained and assigned to new products. Physical inventory had to be received and put into the system. And beyond all the practical considerations, trust had to be established that brands would be well represented and serviced by ShipRight.
ShipRight jumped at the opportunity to help. The company reacted rapidly to put together a strategy and the necessary staff, teams, and resources to accommodate the huge spike in orders and calls. Professionalism, experience, technology, and well-established processes were critical in making the entire post-show sales momentum go off without a hitch. Importantly, this surge in business was successfully managed to ensure the service levels of existing clients were not negatively affected.