About Us

ShipRight is dedicated to providing the highest level of customer service to its clients. We listen to and partner with our clients, work hard to exceed their expectations through every interaction, and always stand behind our promises. Our experienced and committed team takes great pride in what they do and our goal is your success.

We offer a broad array of services including order fulfillment, contact center and final mile delivery. These can be utilized as stand-alone services or fully integrated to meet your needs. Benefit by leveraging our investment, infrastructure and experience so you can focus on the growth of your business. Contact us today and see how we can help you save time, money and stress.

Cityscape view of Portland, Maine at sunset

HISTORY

Established in 2000 by former direct response marketers and operations experts, ShipRight is trusted to provide accurate, reliable and responsive services to hundreds of domestic and international companies.

As the company has grown, it has continually invested in the technology, warehouse infrastructure and transportation assets needed to deliver best in class services across its three main business divisions.

ShipRight is in many ways singularly positioned in New England to provide the kind of responsive, flexible and personal service that generates our clients’ satisfaction and their customers complete satisfaction, the ultimate measure of our success.

WHY SHIPRIGHT

ShipRight’s founding partner is a former merchant mariner who understands excellent communication and attention to the smallest details can make the difference between success and failure. The name ShipRight came directly from his maritime experience and encompasses the virtues that have always embodied the company’s operating ethos; mastery, craftsmanship, experience, hard work and flexibility. The ShipRight brand represents the unique blend of effort and personal care it brings to its clients, earning their trust and satisfaction every day.

WHITE PAPERS

TIMELY AND ACCURATE

The team at ShipRight has been great for us. They have supported our multichannel expansion through their logistical know how, enabling us to stay focused on growing our brands. Throughout the shipping, fulfillment, and customer service process their data has been timely and accurate, and the team has been responsive and dependable.

Justin Featherman, President

N. America, American Global Health Group, LLC

Meet the Team

The ShipRight team is a close-knit, hardworking, friendly and responsive group with the specialized expertise and knowledge to be an extension of your business.

Drew Graham
President and Founder
Drew Graham

President and Founder

The former COO of Talk America, a Maine direct marketing success story in the 90’s with revenues over $100MM, Drew has deep experience growing businesses and delivering outstanding customer service. He founded ShipRight in 2000, and has been at the helm of its remarkable growth over the past 20 years.

Drew graduated with honors from Massachusetts Maritime Academy in 1983 and his varied sea-going experiences included active participation in the first Gulf War.
Todd Flaherty
Executive Vice President and Partner
Todd Flaherty

Executive Vice President and Partner

Todd began his career as a financial analyst with Digital Equipment Corporation and then joined DHL Worldwide Express in global sales and operations. After 7 years with DHL he relocated back to Maine and helped finance and start ShipRight with Drew. He was responsible for two additional start ups during that period of time, Pinnacle Marketing, a direct response company, and Acadia Credit Card Processing, a merchant processing re-seller. Todd graduated from Babson College in 1986 with an honors degree in Finance.
Craig Lennon
Director of Customer Engagement
Craig Lennon

Director of Customer Engagement

Craig has over 20 years of Direct Response Marketing experience in both sales and call center senior management. He provides new and existing clients of ShipRight with advice, insights and highly responsive personal service.

Craig is a former collegiate and professional baseball player who attended the University of Tampa and California State University of Long Beach.
Nic Hebert
Director of Operations
Nic Hebert

Director of Operations

Nic is part of the ShipRight management team ensuring the smooth and efficient operation of our warehouse departments. Nic has significant logistics experience and manages fulfillment, returns, inventory, facilities management, personnel and safety for ShipRight on behalf of its clients. His continuous drive toward growth and process improvement helps widen ShipRight’s institutional expertise into new lines of business.
Jennifer Swain
Finance and Human Resource Manager
Jennifer Swain

Finance and Human Resource Manager

Jennifer is a key member of the ShipRight management team and has over 20 years of fulfillment experience as both client and employee, providing her unique insight and perspective into client needs and expectations. With a strong background in finance, she handled all aspects of accounts payable, receivable and freight analysis. Since 2018 Jen has served as Manager of Finance and Human Resources.
Nick Landry
Transportation Manager
Nick Landry

Transportation Manager

Nick joined ShipRight in 2012 after an earlier career in construction, and now manages our Final Mile Delivery service. His experience managing complex projects and integrated crews honed Nick’s leadership and coaching skills. He is a strong advocate for process and procedure resulting in continuously improving quality and efficiency.
James Mansfield
Concord Terminal Manager
James Mansfield

Concord Terminal Manager

A New Hampshire native with over 20 years of Transportation and Warehouse experience, James runs our Concord, NH Final Mile Delivery terminal. His energy, leadership and relentless commitment to his role and staff enable ShipRight to consistently exceed client satisfaction and expectations.
Paul Corriveau
Chief Technology Officer
Paul Corriveau

Chief Technology Officer

Paul brings over 25 years of experience in software development and technology to ShipRight, including in the fields of video gaming, flight simulation, building automation, large databases and billing systems and insurance policy management.

As CTO he continues to build, manage and advance software solutions for ShipRight and its clients. Paul earned his B.Sc. with a major in Computer Science from the University of Southern Maine in 1989.

NEWS

September 2021

Excellent customer service has increasingly become one of the most important factors influencing buying decisions. The main qualities of a professionally run customer service function include:
Sound product and company knowledge
Fluent spoken and written language…