About Us

ShipRight is dedicated to providing the highest level of customer service to its clients. We listen to and partner with our clients, work hard to exceed their expectations through every interaction, and always stand behind our promises. Our experienced and committed team takes great pride in what they do and our goal is your success.

We offer a broad array of services including order fulfillment, contact center and final mile delivery. These can be utilized as stand-alone services or fully integrated to meet your needs. Benefit by leveraging our investment, infrastructure and experience so you can focus on the growth of your business. Contact us today and see how we can help you save time, money and stress.

Cityscape view of Portland, Maine at sunset

HISTORY

Established in 2000 by former direct response marketers and operations experts, ShipRight is trusted to provide accurate, reliable and responsive services to hundreds of domestic and international companies.

As the company has grown, it has continually invested in the technology, warehouse infrastructure and transportation assets needed to deliver best in class services across its three main business divisions.

ShipRight is in many ways singularly positioned in New England to provide the kind of responsive, flexible and personal service that generates our clients’ satisfaction and their customers complete satisfaction, the ultimate measure of our success.

WHY SHIPRIGHT

ShipRight’s founding partner is a former merchant mariner who understands excellent communication and attention to the smallest details can make the difference between success and failure. The name ShipRight came directly from his maritime experience and encompasses the virtues that have always embodied the company’s operating ethos; mastery, craftsmanship, experience, hard work and flexibility. The ShipRight brand represents the unique blend of effort and personal care it brings to its clients, earning their trust and satisfaction every day.

CASE STUDIES

ShipRight to the Rescue

Decision to Outsource

Shark Tank Opportunity

Collectibles Company

Goodwill Industries of New England

WHITE PAPERS

TIMELY AND ACCURATE

The team at ShipRight has been great for us. They have supported our multichannel expansion through their logistical know how, enabling us to stay focused on growing our brands. Throughout the shipping, fulfillment, and customer service process their data has been timely and accurate, and the team has been responsive and dependable.

Justin Featherman, President

N. America, American Global Health Group, LLC

Meet the Team

The ShipRight team is a close-knit, hardworking, friendly and responsive group with the specialized expertise and knowledge to be an extension of your business.

Drew Graham
President and Founder
Drew Graham

President and Founder

The former COO of Talk America, a Maine direct marketing success story in the 90’s with revenues over $100MM, Drew has deep experience growing businesses and delivering outstanding customer service. He founded ShipRight in 2000, and has been at the helm of its remarkable growth over the past 20 years.

Drew graduated with honors from Massachusetts Maritime Academy in 1983 and his varied sea-going experiences included active participation in the first Gulf War.
Todd Flaherty
Executive Vice President and Partner
Todd Flaherty

Executive Vice President and Partner

Todd began his career as a financial analyst with Digital Equipment Corporation and then joined DHL Worldwide Express in global sales and operations. After 7 years with DHL he relocated back to Maine and helped finance and start ShipRight with Drew. He was responsible for two additional start ups during that period of time, Pinnacle Marketing, a direct response company, and Acadia Credit Card Processing, a merchant processing re-seller. Todd graduated from Babson College in 1986 with an honors degree in Finance.
Nic Hebert
Director of Operations
Nic Hebert

Director of Operations

Nic is part of the ShipRight management team ensuring the smooth and efficient operation of our warehouse departments. Nic has significant logistics experience and manages fulfillment, returns, inventory, facilities management, personnel and safety for ShipRight on behalf of its clients. His continuous drive toward growth and process improvement helps widen ShipRight’s institutional expertise into new lines of business.
Jennifer Swain
Finance and Human Resource Manager
Jennifer Swain

Finance and Human Resource Manager

Jennifer is the Finance and Human Resource Manager and a key member of the ShipRight management team. She leads ShipRight’s recruiting and hiring program, planning, coordinating, and supervising new and existing employees. Jennifer has over 20 years of fulfillment experience as both client and employee, providing unique insights and perspectives into client needs and expectations.
James Mansfield
Terminal Supervisor - Concord, NH
James Mansfield

Terminal Supervisor - Concord, NH

A New Hampshire native with over 20 years of Transportation and Warehouse experience, James runs our Concord, NH Final Mile Delivery terminal. His energy, leadership and relentless commitment to his role and staff enable ShipRight to consistently exceed client satisfaction and expectations.
Rusty Wonsey
Fulfillment Manager
Rusty Wonsey

Fulfillment Manager

Rusty is ShipRight’s Fulfillment Manager based at our South Portland Maine facility. Rusty has over 30 years of invaluable experience in the 3PL, warehouse and logistics industry. He has an open mind committed to continually improving our processes and performance and enjoys solving daily challenges and optimizing customer outcomes by addressing the four W’s: What, When, Where, and Why.