Contact Center

For over 20 years, our clients have trusted and relied on ShipRight for their outsourced call center solutions. Using state of the art technology, our representatives engage your customers via phone calls, emails, chats and social media. Our well-trained professionals place orders, answer questions, up-sell products, save cancellations, resolve disputes directly and if needed, guide the returns process.

Live Agent

Our agents use their knowledge of various companies’ products, services and policies to assist callers with sales and any product inquiries. They engage customers, listen, educate and create a positive experience while being detail oriented and focused on growing our clients’ business.

After-Sales Support

ShipRight offers after-sales support, an important way to increase customer satisfaction and brand loyalty, and encourage repeat sales. Not every order involves this level of support and follow-up but those that do may require warranty, upgrade, service or additional product information communicated to the customer.

Web Chat

ShipRight can manage clients’ web chat, allowing customers to communicate directly with brands online in real time. The simplicity and accessibility of web chat makes it an excellent customer service format, allowing users to get answers and solve issues within their current browser window.

Email

ShipRight uses email customer support to resolve ad hoc questions and concerns related to a product or service. We understand any single interaction can make or break a customer experience so we take great care to convey accurate information, personalize communications and respond quickly.

Mail Order Processing

ShipRight processes hundreds of mail orders from our clients’ customers every day through our efficient workflow process which includes data entry, sourcing, secure payment processing and reconciliation. The orders are picked, packed, recorded and delivered to our selected shipping carrier for the fastest and most cost effective delivery to the end user.

Medical Office Support

Our Contact Center can be utilized as the front line to your medical office operation, allowing your in-house team to focus on personal patient experience on-site. Whether scheduling appointments or directing patients to the right member of your team, our experienced staff becomes an extension of your practice.

EASY AND SEAMLESS

In the Summer of 2019, we made a decision to find a better outsource solution for our D2C/B2B Fulfillment and Customer Service operation. We decided to use ShipRight Solutions, who now ships our Orders and engages with all of our Customers via Phone Calls, Email and Chat. Transitions like this can be difficult and costly but the folks at ShipRight made this easy and seamless for our Company. Thanks ShipRight !!

Nathan Hamilton, President

Juvenon